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Effective Date: October 7, 2026

OneLife Health & Performance (“OneLife,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit www.onelifehealthandperformance.com (the “Website”), contact us through the Website, or request an appointment online.

This Privacy Policy applies to information collected through the Website. It does not describe how we handle your medical records. Protected health information (“PHI”) that we create or receive as your health care provider is governed by the Health Insurance Portability and Accountability Act (“HIPAA”) and our Notice of Privacy Practices. If this Privacy Policy and our Notice of Privacy Practices conflict regarding your PHI, the Notice of Privacy Practices controls.

1. INFORMATION WE COLLECT

INFORMATION YOU PROVIDE TO US

When you use our contact form, request an appointment, call, or email us, you may provide information such as your name, email address, phone number, the services you are interested in, and any message you choose to include.

INFORMATION COLLECTED AUTOMATICALLY

When you visit the Website, we and our service providers may automatically collect certain technical information, such as your IP address, browser type and version, device type, operating system, referring website, pages viewed, the date and time of your visit, and how you interact with the Website. We collect this information using cookies and similar technologies, as described in Section 4.

2. PLEASE DO NOT SEND SENSITIVE HEALTH INFORMATION THROUGH THE WEBSITE

The Website’s contact form and email are intended for general inquiries and appointment requests, not for medical advice or for sharing detailed medical information. Communications through the Website or by email may not be encrypted. Please do not include detailed health information, medical history, or other sensitive information in a contact form or email. Once you become a patient, we will provide secure ways to share health information with your care team.

If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. Do not use the Website or email to request urgent care.

3. HOW WE USE INFORMATION

We use the information we collect to:

• respond to your questions and requests, and contact you about scheduling a consultation or appointment;
• provide information about our services, memberships, and practice;
• send you updates or other communications you have asked to receive (you may opt out at any time);
• operate, maintain, secure, and improve the Website, and understand how visitors use it;
• detect, prevent, and address fraud, security, or technical issues; and
• comply with applicable laws, regulations, and legal processes.

4. COOKIES, ANALYTICS, AND SIMILAR TECHNOLOGIES

Cookies are small data files stored on your device that help websites function and remember information about your visit. We use cookies and similar technologies to operate the Website, remember your preferences, and understand how visitors use the Website so we can improve it. We may use analytics services, such as Google Analytics, that collect information about Website usage. These services are configured and used only for Website functionality and measurement, and we do not use them to collect protected health information.

Most web browsers let you control or delete cookies through their settings. If you disable cookies, some parts of the Website may not work as intended. Our Website does not currently respond to “Do Not Track” browser signals.

5. THIRD-PARTY SERVICES

The Website uses trusted third-party services to provide certain features. These providers may receive information about your visit as necessary to deliver their services, and their use of information is governed by their own privacy policies. These include:

• Online appointment requests: our “Book a Consultation” links open an appointment request form hosted by Symplast, our practice management provider.
• Embedded videos: videos on the Website are hosted by Vimeo.
• Fonts and analytics: the Website loads fonts from Google Fonts and may use Google Analytics to measure Website traffic.
• Website hosting and forms: our Website hosting and form providers process the information you submit so it can be delivered to our team.

The Website may also link to other websites, such as our social media pages. We are not responsible for the content or privacy practices of those websites, and we encourage you to review their privacy policies.

6. HOW WE SHARE INFORMATION

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes. We may share information only as follows:

• Service providers: with vendors who perform services for us, such as Website hosting, scheduling, communications, and analytics, who may use the information only to provide those services to us;
• Legal requirements: when required by law, regulation, subpoena, court order, or other legal process, or to respond to lawful requests from government authorities;
• Protection: when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of OneLife, our patients, our Website users, or others;
• Business transfers: in connection with a merger, acquisition, or sale of all or part of our practice, subject to applicable law; and
• With your consent: for any other purpose with your permission.

7. COMMUNICATIONS AND YOUR CHOICES

If you receive marketing emails from us, you can unsubscribe at any time by using the link in the email or by contacting us. If you agree to receive text messages from us, you can opt out at any time by replying STOP; message and data rates may apply. Even if you opt out of marketing communications, we may still contact you about your appointments, requests, or care.

8. HOW WE PROTECT INFORMATION

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect from unauthorized access, use, alteration, or disclosure. Access to personal information is limited to team members and service providers who need it to perform their duties. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. HOW LONG WE KEEP INFORMATION

We keep Website information only as long as reasonably necessary for the purposes described in this Privacy Policy, or as required by law. Medical records are retained as required by applicable federal and Florida law.

10. CHILDREN’S PRIVACY

The Website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Website. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. YOUR RIGHTS

You may contact us to request access to, correction of, or deletion of the personal information we have collected through the Website, subject to our legal and record-keeping obligations. Depending on where you live, you may have additional rights under applicable state privacy laws. Your rights regarding your protected health information, including how to access or amend your medical records, are described in our Notice of Privacy Practices.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the Effective Date above. Your continued use of the Website after an update means you accept the revised Privacy Policy.

13. CONTACT US

If you have questions about this Privacy Policy or our privacy practices, please contact us:

OneLife Health & Performance
11300 Legacy Ave, Suite 140
Palm Beach Gardens, FL 33410
Phone: 561-327-9393
Email: info@1lhp.com